Self Exclusion

Self-Exclusion: scope and purpose

Ffbet provides a formal Self-Exclusion mechanism to help users take a controlled break from gambling. This policy covers all Ffbet products and services under the user’s account and governs how a self-exclusion is initiated, its effects, and related steps.

Indications for self-exclusion

You should consider self-exclusion if you believe you are at risk of developing a gambling problem or you currently have a gambling problem. Self-exclusion is a protective measure designed to reduce exposure to gambling activities on Ffbet.

Exclusion durations

When you activate Self-Exclusion, you may choose one of the following periods: six (6) months, twelve (12) months (1 year), two (2) years, five (5) years, or permanent. The selected duration becomes effective immediately upon confirmation.

What happens during Self-Exclusion

During a Self-Exclusion period, you will be prohibited from placing bets or engaging in wagering activities on Ffbet. You may still access your account to view the remaining balance and to withdraw any funds available. It will not be possible to re-open your Ffbet account for any reason during the exclusion period, and Ffbet will employ measures to detect and close any new accounts you may attempt to open.

Initiating Self-Exclusion

There are two approved paths to activate Self-Exclusion:

1. In-Platform: Go to your profile, open the My Gambling Controls section, select Self-Exclusion, and choose your desired duration. Confirm to apply the exclusion immediately.
2. Customer Care: If you are unable to access your profile, contact Ffbet customer care for assistance with initiating Self-Exclusion and selecting a duration.

Cross-operator exclusions

If you hold accounts with other licensed gambling operators, you may submit a Self-Exclusion Notice to those operators to extend your exclusion beyond Ffbet. This form is intended to facilitate mutual recognition of exclusions among licensed operators. Ffbet will act on the information received and, where appropriate, apply the exclusion to your Ffbet account in line with this policy.

Data, communications and marketing

Upon activation of Self-Exclusion, Ffbet will remove you from marketing databases. You should also:

• Disable or mute marketing notifications from Ffbet;
• Delete or uninstall any Ffbet-related apps or software you may have installed;
• Consider using third-party software that blocks access to gambling websites to support the period of Exclusion.

Support and aftercare

Ffbet recognises that self-exclusion is part of responsible gaming. If you require assistance, or if you are seeking additional support for problem gambling, Ffbet encourages you to contact a problem gambling support service. You may discuss ongoing welfare options with Ffbet customer care as part of the Exclusion process.